Frequently Asked Questions

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    What Cardmember Disney Theme Park perks come with my Disney Visa® Debit Card?1


    To learn more, visit the vacation perks page.


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    How do I take advantage of the 10% savings on select merchandise purchases of $50 or more at DisneyStore.com and select Disney Store locations?2

    1. Sign in and shop online at DisneyStore.com.

    2. Click on “My Bag” and add promo code DRVCMEMBER. Your 10% Cardmember savings will be immediately applied to your order.

    3. Be sure to use your Disney Visa® Debit Card to pay for your purchase to receive your savings.

    For in-store purchases, simply mention your Cardmember savings perk and be sure to use your Disney Visa® Debit Card to receive your savings.


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    Which Broadway shows can I enjoy with my entertainment perks?3

    With your entertainment perks, you can enjoy an exclusive VIP Package at THE LION KING and ALADDIN on Broadway when you use your Disney Visa® Card to purchase premium tickets.


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    Can I get entertainment perks on touring shows?

    No. Entertainment perks are only available for Broadway performances of THE LION KING at the Minskoff Theatre and ALADDIN on Broadway at the New Amsterdam Theatre.


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    How can I take advantage of my entertainment perks?

    When purchasing premium tickets to THE LION KING or ALADDIN on Broadway use the first 4 digits of your card as the offer code. Present your Disney Visa® Card at the theatre box office to pick up your Cardmember VIP Package prior to the performance.


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    How do I take advantage of the Cardmember-Exclusive Disney Character Experience at our private Cardmember location at the Disney Theme Parks?4

    For entry to the Cardmember-Exclusive Character Experience, present your Disney Visa® Debit Card. Find out more about locations and times at Walt Disney World® Resort. Find out more about locations and times at the Disneyland® Resort.


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    How do I receive a $50 onboard credit for beverages during my Disney Cruise Line vacation?5

    You'll receive a $50 onboard credit for beverages when you pay for your Disney Cruise Line vacation in full with your Disney Visa® Debit Card and mention this offer for sailings through December 30, 2016. Call 1-800-257-2024 or your travel agent to book a Disney Cruise Line vacation and ask for booking code DCC.


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    What kind of Cardmember perks can I enjoy on Disney Cruise Line sailings starting January 1, 2017?6

    For details about Disney Cruise Line Cardmember perks, visit the Disney Cruise Line Perks section within the Vacation Perks page.


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    How do I take advantage of the Disney dining savings?7

    You receive 10% off select dining locations most days when you mention the offer and use your card. Visit the vacation perks page for details on locations at Walt Disney World® Resort and details on locations at the Disneyland® Resort.


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    Will I earn rewards when I use the Disney Visa® Debit Card?

    No, you do not earn rewards; however, you can take advantage of amazing Disney perks. See shopping perks and vacation perks.


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    Do I need to have a Chase checking account to get a Disney Visa® Debit Card?

    Yes, the Disney Visa® Debit Card is available exclusively from Chase when you open a Chase consumer checking account (excludes High School and Access Checking accounts). You can visit your local Chase branch or go to Chase.com to open a Chase checking account with a Disney Visa® Debit Card.


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    Is there a fee for the Disney Visa® Debit Card?

    There is no annual fee for this card.


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    How can I get a different card design than the one I currently have?8

    Should you choose to request a new card design after the initial account setup, call a Disney Visa® Debit Card Specialist from Chase at 1-877-388-5726. Please keep in mind that you will need to update any automatic payments with your new debit card number. There is no additional fee for this service; however, card designs are subject to availability and may change without notice.


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    Do Disney Visa® Debit Cards expire?

    Your expiration date is located on the front of your debit card, but we’ll be sure to send you a new card before your current card expires.


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    How do I learn more about the Disney Rewards® Visa® Credit Card or Disney Premier Visa® Credit Card?

    Visit DisneyRewards.com to learn more.